SES Home Services – Comprehensive Training for Enhanced Safety and Compliance
Client Background – SES Home Services, a trusted provider of home emergency support across the South East of England, has a long-standing commitment to service excellence and safety. With over 30 years of experience, SES Home Services offers a wide range of services, including heating, plumbing, and drainage solutions, to private homeowners, landlords, and housing associations.
Training Needs – To maintain their high standards of safety and compliance, SES Home Services identified the need for specialised training in the following areas. . .
- BPEC Water Regulations
- EUSR National Water Hygiene
- WJA Safety Awareness
- Drain & Sewer Jetting
Stuart Poynter and Kyle Jones, key contacts at SES Home Services, facilitated the coordination of these training programs, with the endorsement of MD Peter Holmwood.
Training Solutions Provided – RTS delivered the following comprehensive training courses to SES Home Services. . .
BPEC Water Regulations
Course Content – The course covered the;
- Water Supply (Water Fittings) Regulations 1999 (England & Wales)
- Water Supply (Water Fittings) (Scotland) Byelaws 2014
- The Water Supply (Water Fittings) Regulations (Northern Ireland) 2009
It included intensive training in 19 modules, focusing on theoretical knowledge essential for compliance and certification.
Outcome – Employees gained a thorough understanding of water regulations, enabling them to meet the criteria for joining competent person schemes such as WIAPS, APHC, and CIPHE.
EUSR National Water Hygiene
Course Content – This training ensured that employees were aware of the public health implications of their roles and the importance of maintaining high standards of hygiene in water supply systems. It included health screening and an assessment, resulting in EUSR registration for three years.
Outcome – Employees were equipped with the knowledge to ensure the safety and cleanliness of drinking water, reinforcing SES Home Services’ commitment to public health.
WJA Safety Awareness
Course Content – The course provided an entry-level understanding of water jetting safety, covering types of water jetting, water pressure and flow rates, risk assessment, and the use of safety clothing.
It was based on the WJA’s “Code of Practice for the use of High Pressure Water Jetting Equipment”.
Outcome – Employees were better prepared to safely operate high-pressure water jetting equipment, reducing the risk of accidents and improving operational safety.
Drain & Sewer Jetting
Course Content – This practical course focused on the safe and effective use of high-pressure water jetting equipment for drain and sewer cleaning. It included hands-on training in equipment operation, maintenance, and troubleshooting.
Outcome – Employees gained practical skills and confidence in handling complex drain and sewer jetting tasks, leading to more efficient and effective service delivery.
Implementation and Results – The training sessions were conducted by RTS’s certified instructors, who brought extensive industry experience and practical insights to the classroom. The interactive and hands-on approach ensured that SES Home Services’ employees could immediately apply what they learned to their daily tasks.
Key Outcomes
- Enhanced Safety Standards – Employees gained a thorough understanding of safety measures required for high-risk tasks, leading to a significant reduction in workplace accidents.
- Improved Operational Efficiency – Practical training on equipment handling and maintenance resulted in more efficient and effective operations, reducing downtime and increasing productivity.
- Compliance with Industry Regulations – The training ensured that SES Home Services’ operations were fully compliant with relevant safety and regulatory standards, enhancing the company’s reputation for professionalism.
Business Impact – The impact of the training on SES Home Services’ operations was substantial. . .
- Reduced Incident Rates – There was a noticeable decline in the number of incidents and near-misses, reflecting the improved safety practices adopted by the employees.
- Operational Excellence – The enhanced skills and confidence of the workforce translated into more efficient service delivery, leading to higher customer satisfaction and repeat business.
- Competitive Advantage – By investing in high-quality training, SES Home Services positioned itself as a leader in safety and operational excellence within the home emergency support sector, giving it a competitive edge in the market.
Client Feedback – Kyle Jones, the main contact for training provision, expressed satisfaction with the training delivered and the outcomes.
“The courses provided by RTS have significantly improved our team’s safety awareness and operational capabilities. We are now better equipped to handle the challenges of drain and sewer jetting, ensuring both the safety of our employees and the satisfaction of our customers.”
Conclusion – The critical role of specialised training in enhancing safety and efficiency in high-risk operations.
The SES Home Services partnership with Reeves Training Solutions demonstrates how targeted training investments can lead to substantial improvements in workplace safety, operational performance, and overall business success.
